App privacy policy/date protection

We provide a service that allows companies to log equipment or service breakdowns and enables us to respond, manage, and resolve those issues efficiently.

For the purposes of data protection law:

• We act as a Data Controller for data submitted through our app.
   
• In some cases, we may act as a Data Processor when handling data on behalf of our client companies.
   

When you use our app or services, we may collect the following information:

• Company name
   
• Contact person’s name
   
• Email address
   
• Telephone number
   
• Site or job location
   

• Description of the fault or breakdown
   
• Job notes, updates, and completion details
   
• Dates and times of reported issues and responses
   

• IP address
   
• Device and browser information
   
• App usage data (for security and performance monitoring)
   

We use your data to:

• Log and manage breakdowns and service requests
   
• Communicate with you regarding reported issues
   
• Allocate, track, and complete jobs
   
• Maintain service records and job history
   
• Improve our app and service performance
   
• Meet legal, contractual, and regulatory obligations
   

We do not sell your data to third parties.

All job and breakdown data is securely stored and managed using Joblogic, our field service management system.

Joblogic acts as a data processor on our behalf and processes data in accordance with data protection laws and appropriate security standards.

Access to Joblogic is restricted to authorised personnel only.

We process data under the following legal bases:

• Contractual necessity – to provide our services
   
• Legitimate interests – to manage jobs, improve services, and ensure efficient operations
   
• Legal obligations – where required by law
   

We retain data only for as long as necessary to:

• Fulfil our service obligations
   
• Maintain business and service records
   
• Comply with legal and regulatory requirements
   

When data is no longer required, it is securely deleted or anonymised.

We may share data only where necessary, including with:

• Joblogic (our service management platform)
   
• IT and hosting providers supporting our systems
   
• Regulatory or legal authorities where required by law
   

All third parties are required to protect your data appropriately.

We take reasonable technical and organisational measures to protect your data, including:

• Secure systems and access controls
   
• Encryption where appropriate
   
• Staff training on data protection
   
• Regular system monitoring and updates
   

Under data protection law, you have the right to:

• Access your data
   
• Request correction of inaccurate data
   
• Request deletion of your data (where applicable)
   
• Restrict or object to processing
   
• Request data portability
   

To exercise your rights, please contact us using the details below.

If you have questions about this policy or how your data is handled, please contact:

Uplift Ltd
Email: accounts@upliftltd.co.uk
Phone: 07829857900

We may update this policy from time to time. Any changes will be posted on our website or app, and the “Last updated” date will be revised accordingly